Refund Policy

Credits are prepaid units purchased in packages through the Service. Upon completion of payment, credits are credited to your account and are available for immediate use. Purchased credits do not expire while your account is in good standing.

If a generation fails due to a Service-side error (as opposed to user error, such as an invalid prompt or insufficient credits), the credits consumed by that generation will be automatically returned to your account. No action is required on your part.

Failed generations are identified by our systems and refunds are processed automatically. If you believe a refund was not applied, please contact support with the generation ID.

Unused purchased credits may be refunded within fourteen (14) days of purchase, subject to the following conditions:

3.1 Eligibility. Refunds are available only for credit packages that remain entirely unused at the time of the refund request.

3.2 Partial Refunds. Partially used credit packages are not eligible for refund. Credits consumed are deemed delivered services.

3.3 Free Credits. Credits granted as part of promotional offers or the free tier are not eligible for refund.

To request a refund, contact us at billing@xeycompany.com within the applicable period, providing your account email, the purchase date, and the transaction reference. We will review your request and respond within ten (10) business days.

Approved refunds will be issued to the original payment method within ten (10) business days of approval. Depending on your payment provider, the refund may take additional time to appear on your statement. We are not responsible for delays caused by third-party payment processors.

Initiating a chargeback with your payment provider without first seeking a refund through the process described above may result in suspension of your account pending resolution.

Billing inquiries: billing@xeycompany.com